• July 24, 2023
  • Case Studies

East Coast State Maintains Business Continuity During Covid-19 Pandemic

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CapStorm Helped A COVID Response Task Force Prevent Data Loss And Corruption

During the Covid-19 pandemic, this East Coast state used Salesforce as a key technology to support contact tracing and reduce the spread of the virus.

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Industry

  • State Government
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Company Size

  • 10,000+ employees
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Specialities

  • Administration
  • Government
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Tech Stack

  • Salesforce
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Problem

The state's Salesforce org saw a significant increase in data volume

Salesforce was a core technology leveraged by this East Coast state during the Covid-19 pandemic to facilitate contact tracing, reducing the spread of Covid by notifying all close contacts of an infected individual. The data volumes in this Salesforce Org increased dramatically during 2020, and the state was concerned about the potential consequences of any incidental Salesforce data loss or corruption.

Solution

    1. End-to-End Implementation

      Given the urgency of the situation, the state elected to have CapStorm perform an end-to-end implementation. 

    2. Backup Creation and Verification

      CapStorm implemented software, conducted initial Salesforce data and metadata extraction from sandbox and production, and finalized a  backup verification process to confirm the completeness of the data extract. 

    3. Timely Onboarding

      CapStorm completed full implementation over three screen share sessions, finishing with a Q&A session with a CapStorm developer.

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Outcome

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The state achieved Salesforce business continuity, protecting key citizen data while preventing the spread of Covid-19.

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The “set-it-and-forget it” nature of CapStorm software has allowed the state to keep the backup database in sync with the current state of Salesforce production without any manual intervention. This software also guarantees that all citizen data remains behind the state's firewall in their own data center.

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Since implementation, there has been zero downtime and no support requests.

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